Terms & Conditions

1. Provider identification

All communication with clients takes place electronically via the email address above or the contact form on the website.

The provider is not VAT registered. These terms and conditions apply to all services provided through the website darkzodiacastrology.com.

2. Subject matter of the contract

The subject matter of the contract is the provision of bespoke digital content — a personal astrological reading created on the basis of data submitted by the client (date, time and place of birth, description of the topic). The reading is delivered electronically to the client's email address.

The reading has an inspirational and symbolic nature. It does not replace medical, therapeutic, psychological, legal or financial care.

3. Order and conclusion of contract

The contract is concluded at the moment when the client:

• fills in the order form on the website,
• confirms agreement with the terms and conditions,
• and the provider confirms receipt of the order by email.

The price of the reading is communicated to the client individually by email before processing begins. Processing of the reading only begins after confirmation by the client.

4. Bespoke digital content and right of withdrawal

An astrological reading is digital content created specifically for a particular client. The standard 14-day right of withdrawal without giving reasons does not apply to this type of performance.

The client expressly consents to the processing of the reading beginning before the expiry of the withdrawal period and acknowledges that once processing has begun, the contract cannot be withdrawn from. The client grants this consent by ticking the relevant box in the order form.

If the reading has not yet been started, the order may be cancelled by email at info@darkzodiacastrology.com.

5. Price and payment

The price of each reading is determined individually according to the chosen type and scope. The price is communicated to the client by email after the order is received. Processing of the reading only begins after:

• the client confirms agreement with the price,
• and payment is received (by bank transfer or another agreed method).

The provider reserves the right to refuse an order without giving reasons — in such a case no payment will be required.

6. Delivery

The reading is delivered to the client's email address generally within 24–48 hours of processing beginning (i.e. from receipt of payment). In the event of a higher workload or a more complex reading, the timeframe may be extended — the client will be informed of this by email in advance.

The reading is delivered as digital content (a text document sent by email). The client is not entitled to a physical output or a fixed format — the form of delivery is at the provider's discretion.

8. Complaints

The client is entitled to a free correction of the reading if:

• the reading does not correspond to the submitted input data (date, place, time of birth),
• or it contains obvious factual errors.

Complaints must be submitted within 14 days of receiving the reading to the email address info@darkzodiacastrology.com. Complaints will be handled within 14 days of receipt.

Complaints do not apply to:

• subjective dissatisfaction with the content of the reading, provided it was processed on the basis of correctly submitted data,
• a discrepancy between the client's expectations and the symbolic nature of the reading,
• cases where the client submitted incorrect input data.

9. Personal data protection

The processing of personal data is governed by the Privacy Policy, which forms an integral part of these terms and conditions.

10. Final provisions

These terms and conditions are governed by applicable law. Any disputes will be resolved preferably by agreement, otherwise by the competent court. The provider reserves the right to amend these terms — the current version is always available on the website darkzodiacastrology.com.

Last updated: 13/06/2026